OVERVIEW & ACCOMPLISHMENTS
OVERVIEW
Result-driven, self-motivated IT Management professional dedicated to providing the vision and exemplary leadership necessary for implementing, managing and maintaining highly functioning IT Networks, Data Processing, and integrated Hardware and Software Technologies. Accurately assesses needs and takes the initiative in collaboratively developing scalable solutions strategically supporting hundreds of users in multiple departments. Supervises and manages field operations teams in conjunction with executive management, internal staff, technology vendors, and customers. Analyzes all aspects of hardware and software system usability to ensure alignment with business goals and the maximization of budget resources and organizational assets. Recognized for outstanding support and services, process development and project management using CPM, ITIL and CMMI methods.
ACCOMPLISHMENTS
- Led a regional team of 18 field engineers
- Migrated over 3000 Web Applications from Windows 2000 Server to Windows 2003
- Cultivated cross-functional relationships to quickly resolve critical business issues
- Mentored and developed teams on technical materials, procedures and policies
- Managed web application server migrations with zero down time
- Developed and implemented patch security management procedures
- Trained a Web Administrator team of 6 to handle over 9000 web applications