Michael Cummings

INFORMATION TECHNOLOGY MANAGEMENT

DATA PROCESSES & SOLUTIONS | DATA CENTERS | ONLINE/WIRELESS | NETWORK OPERATIONS

Strategic Process & Technology Planning … Network Management … Field Support Supervision IT Development & Management … Budget Planning & Cost Control … Process Improvement Network & Client Server Operations … Multiple Project Management … Network Integration Software & Ops System Migration & Deployment … Staff Training & Development

Contact Me

e-mail: michael@cummingsworld.com

Phone: 425.269.0777

Downloadable documents

Resume - Word Format

Resume - PDF Format

EXPERIENCE

Web / Middleware Technical Lead

(2008-Present) Computer Science Corporation / Boeing Co.  – Responsible for instructing daily operations personnel on procedures and policies for all of Boeings’ internal websites. Worked closely with the site owners / developers and database administrators ensuring the owners site is running as designed, Also performed server side webmaster duties for 300 servers (each hosting up to 150 web applications ). 

  • Documented procedures for website standards including troubleshooting sections and the various types of websites including COM+, Cold Fusion, SSL, FrontPage extensions, WSSO and reverse proxy sites.
  • Instructed personnel on new procedures and developed and documented procedures.
  • Troubleshoot issues concerning COM+, Reverse proxy, WSSO (Web Single Sign On), SSL,  General IIS issues F5 load balancing, ASP.NET and Database connection issues (Oracle, MSSQL, Teradata, DB2, MS Access).
Maintained internal web administrators support team website for documentation and procedures   

Web Migration Technical Consultant

(2006 – 2008) Analysts International / Boeing Co., Kent, WA – Responsible for instructing daily operations personnel on procedures and policies for website migration from IIS 5.0 to IIS 6.0. Worked closely with the site owners / developers and database administrators ensuring the site was tested and moved properly for minimum disruption. Also performed partial webmaster duties for 300 servers (each hosting 150 to 200 websites).

  • Documented procedures for website migrations including troubleshooting sections and the various types of websites including COM+, Cold Fusion, SSL, FrontPage extensions, WSSO and reverse proxy sites.
  • Instructed personnel on migration procedures and developed and documented migration procedures.
  • Troubleshoot migration issues concerning COM+, Reverse proxy, WSSO (Web Single Sign On), SSL General IIS issues and Database connection issues (Oracle, MSSQL, Teradata, DB2).

Team Lead / Regional System Engineer

(2005 – 2006) Getronics Corp., Seattle, WA – Responsible for knowledge transfer to and mentoring of Getronics field engineers on Dictaphone software related issues. Also maintained and troubleshot computer issues with Target, Home Depot, Mervyns and other major retail outlets.

  • Installed, upgraded and troubleshot Dictaphone proprietary software on customers LANs and WANs, including customers’ networks and OS issues, Client/Server Applications and web-based applications on IIS Servers.

Assistant Manager / System Engineer / Team Lead

(2003 – 2005) Dictaphone, Auburn, WA – Generated a high level of customer satisfaction and increased sales and service volume by maintaining contact with key customers and accounts.  Responsibilities included assisting the District Service Manager in the administration of the District Service Department and providing proper supervision and career development of Technical lead for 18 field engineers in 10 states.

  • Prepared performance appraisals and developed corrective measures and/or recommendations for performance. Conducted weekly service meetings for training and information sharing. 
  • Mentored and trained field engineers on new products and updates on existing applications and technology.
  • Installed, upgraded and troubleshot proprietary software on customers LANs and WANs.
  • Traveled to 10 states (AK. WA. OR. ID, MT, ND, SD, MN, IA, KS) to assist field engineers on upgrades, installs and fixes.

Assistant IT Manager / Senior Systems Engineer

(2001 – 2003) Solidworks, Los Angeles, CA – Responsible for the evaluation, selection and training of new products or services, comprehensive system analysis and progressive support methodologies. Also oversaw all systems procurement, testing, administration, configuring and maintaining the enterprise's LAN environment, including implementation, configuration, coordination, control, maintenance, troubleshooting, security, and the development of specialized procedures relating to the use of computer systems and the LAN environment.

Technical Support Engineer

(2000 – 2001) Access360.com, Irvine, CA – Responsible for providing technical support worldwide 24X7 via email, phone, and fax to customers and to in-house sales engineers and business partners. Responsible for escalating and tracking major issues to the Development and QA departments for resolution. Responsible for maintaining departmental test platforms and other technical resources.

Project Manager / Consultant / Senior Systems Engineer

(1997 – 2000) Xerox Global Services, Newport Beach, CA – Managed personnel for projects with budgets up to $550K and responsible for the evaluation, selection and training of new products or services, comprehensive system analysis and progressive support methodologies for all LAN applications. Assisted sales force in presale technical details and worked closely with upper management in implementing sales agreements.

  • Project managed $550k budget for a 400 desktop rollout with Windows 2000 Pro and set of applications suites ahead of time and under budget.  Managed 10 engineers including interviewing and hiring.
  • Project managed $150k budget and 5 engineers for server migration with zero downtime.